Billing, cancellation and refunds
A shared prepaid balance for your company.
legal-2026-11-v2 · 8 November 2026
Manual desktop CAD is free. Online AI uses one shared prepaid USD company balance at the published model rates. Actual billed tokens and disclosed rates determine usage, not a promised task count. Taxes and currency conversion, if applicable, are shown before confirmation. Rates apply prospectively; existing uncertain requests retain their original reservation/rate context.
An authorized contracting adult selects an amount and explicitly confirms Stripe checkout. A return page alone does not credit funds: verified provider evidence and an idempotent ledger do. Optional monthly target refill requires separate consent, adds only the shortfall to the chosen target and skips shortfalls below US$5. You can disable future refills in Billing. A payment already dispatched must be reconciled rather than silently repeated.
Unused funds carry forward. We reserve a bounded amount before AI work, settle known usage and retain uncertain amounts as held pending reconciliation; we do not invent a successful charge or automatically retry uncertain work. Company owners and billing administrators can inspect receipts and ask support to investigate.
Request refunds of unused funds or disputed charges at support@synthcrew.io. Staff verify authority, original funding, unspent balance, pending holds, earlier refunds and tax treatment. Refunds use the original payment route where possible. Mandatory consumer cancellation, refund and charge-dispute rights prevail. A downloadable order/contract copy must be available, and supplied within any applicable statutory deadline; Québec distance contracts generally require a copy within 15 days. Sign-in is not a purchase. Live funding, payments and AI remain closed during qualification.